SlotRoyals Privacy Policy

At SlotRoyals, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access the SlotRoyals casino platform at slotroyals.com. By registering an account, logging in, or using any of our services, you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully and contact us if you have any questions.

1. Who We Are

We operate SlotRoyals as a licensed online casino holding Anjouan licence ALSI-202409025-FI2. Our platform is available in English and serves players across our accepted markets. When you use the SlotRoyals casino app, desktop site, or any other version of our platform, we act as the data controller responsible for your personal information. You can reach our team at any time via our 24/7 live chat or by emailing us at support@slotroyals.com.

2. Information We Collect

We may collect and process the following categories of personal data about you:

2.1 Registration and Account Data

• Your full name, date of birth, and contact details
• Your email address and password used for the SlotRoyals login process
• Your residential address, nationality, and country of residence
• Your preferred currency (GBP or EUR) and payment method details

2.2 Financial and Transaction Data

• Deposit and withdrawal records, including payment method information
• Details of any bonuses claimed, such as the SlotRoyals bonus or promotional codes
• Transaction history associated with your account
• Bank account, debit card, or credit card information used to fund your account

2.3 Technical and Usage Data

• Your IP address, browser type, device type, and operating system
• Log data, session duration, and pages visited on our platform
• Information about your use of the SlotRoyals casino app or mobile browser
• Geolocation data to verify your eligibility to access our services

2.4 Communications Data

• Records of your interactions with our customer support team via live chat or email
• Any correspondence you send to us at support@slotroyals.com
• Feedback, complaints, and responses to any surveys or promotions

3. How We Use Your Information

Here at SlotRoyals, we use your personal data for a number of legitimate purposes directly related to the provision of our services. Specifically, we rely on this data to:

• Create and manage your account, including processing your slotroyals login credentials securely
• Verify your identity and age as required by our licence obligations before permitting betting or withdrawals
• Process deposits, withdrawals, and payment routing back to your original funding method
• Administer promotions, including the SlotRoyals casino bonus, weekly reload offers, and cashback programmes
• Detect and prevent fraud, money laundering, bonus abuse, and any other prohibited behaviour
• Comply with our legal obligations under applicable gambling and data protection regulations
• Provide 24/7 customer support in English via live chat and email
• Improve our platform, games, and overall user experience
• Send you service-related notifications relevant to your account activity

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to fulfil our obligations to you as a registered player
• Legal obligation — we are required by law and our Anjouan licence to verify identities, monitor transactions, and maintain records
• Legitimate interests — we process certain data to protect our platform, prevent fraud, and improve our services
• Consent — where you have opted in to receiving marketing communications, we process your data on that basis

5. Cookies and Tracking Technologies

Our SlotRoyals platform uses cookies and similar tracking technologies to ensure proper site functionality, analyse traffic, and enhance your experience. These may include session cookies, preference cookies, and analytics tools. You can control cookie settings through your browser at any time; however, disabling certain cookies may affect the functionality of our site, including your ability to use the slotroyals casino login page or access the SlotRoyals casino app features.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and banking partners necessary to handle deposits and withdrawals
• Identity verification and KYC service providers required by our licensing obligations
• Game software providers whose titles appear within our casino lobby
• Regulatory authorities, law enforcement agencies, or courts where we are legally required to disclose information
• Fraud prevention and responsible gambling organisations where we detect risk

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we specify.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, this means we keep your records for a minimum of five years following account closure. Financial transaction records may be retained for longer periods where required by anti-money laundering regulations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• The right to access a copy of the data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain processing activities
• The right to data portability in certain circumstances
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly at support@slotroyals.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Security Measures

We take the security of your personal data seriously. Our SlotRoyals platform employs appropriate technical and organisational safeguards, including encryption, access controls, and regular security assessments. However, no system is entirely risk-free, and we encourage you to keep your slotroyals login credentials confidential and to contact us immediately if you suspect any unauthorised access to your account.

10. VPN and Location Restrictions

You may not use a VPN, proxy, or similar service that masks or manipulates the identification of your real location when accessing our platform. We collect geolocation data as part of our compliance procedures, and the use of such tools may result in account suspension or termination. We reserve the right to verify your true location at any time.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you through our website or by email. Continued use of the SlotRoyals casino following any updates constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our team is available around the clock and ready to assist you.

• Live Chat: Available 24/7 directly on our website
• Email: support@slotroyals.com

We value your trust and remain committed to handling your information with transparency, care, and full respect for your privacy rights.